Refund policy

Returns & refunds

Items may be fulfilled from different facilities and may arrive separately. Change-of-mind returns are not accepted.

If an item arrives damaged, defective, incorrect, or with an item missing, email sellsilysales@gmail.com within 14 days of delivery with your order number and clear photos or video. We’ll review the issue and, when appropriate, provide a replacement or refund.

Do not send an item back unless ShyCute has given you written return instructions. If we authorize a return for any reason, the customer is responsible for return postage. Original shipping charges are non-refundable unless required by law.